Actively participates in succession planning, Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationship, MS Word, Excel, PowerPoint, Access, Project software programs, Negotiation and conflict resolution skills; professional presence, Value-stream mapping & Six Sigma methodologies, Commercial sensitivity, business acumen and judgment skills, Leadership, mentoring, coaching, developing and motivation skills, Lead the team by example demonstrating a ‘How can I help you’ approach to all internal and external interactions, Create and define quarterly and annual team objectives, Define and implement employee corrective action plans based on customer feedback, Routinely be called upon to answer customer inquiries via ticket system, e-mail and phone, Responsible for maintaining customer records and assets and making changes when requested by order services or sales, Process customer requests to merge accounts / transfer assets and account audits, Assist sales and support staff with customer account questions, Responsible for talking/explaining to customers about account maintenance and renewals, Assist order Management team with customers and account research, Responsible for creating and developing corrective improvement plans based on customer arrival patterns ensuring service levels are met or exceeded, Proven ability to foster enduring customer relationships based on knowledge, experience and shared success, Perform other team related administrative support duties as requested, Proven experience managing remote team members, Proven ability to Introduce process improvements beneficial to customers and business, Proven ability to promote organizational values at all levels of business engagements, At least 3 - 4 years of demonstrated customer service management experience in a high volume customer focused environment, Proven ability to lead and communicate with a diverse team of global resources, Ability to multi-task and work within a team environment, Proven ability to follow documented process and procedures in timely manner, Proven ability to maintain confidentiality of secure information, Advanced knowledge and familiarity with Microsoft Windows and Microsoft Office Tools, 2-3 years of management experience in a fitness, hospitality or retail environment, including direct experience in profit and loss management, revenue generation and people management, Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary), Must be able to work at least 50 hours per week (including 10-hour shifts Monday through Thursday, typically 10 am . To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Works to develop internal processes that dovetail communication skills. Look at the difficulty – and fix it. - Select from thousands of pre-written bullet points. Create and maintain Operational Reports and KPI's on daily, weekly, monthly and ad-hoc basis, Participate in disaster recovery and business continuity programs, 24x7x365 On-call Operations Support with a willingness to cover shifts gaps if necessary, Must have a high degree of technical knowledge to understand the environment and provide clear updates to the teams, Knowledge of change management controls and processes, Knowledge of capacity planning and asset management, Demonstrated experienced in disaster recovery program planning, implementation and continuous improvement, Works effectively with cross-functional teams and must be flexible enough to deal with different technical skill levels, skill sets and highly dynamic work environment and schedules, Strong analytical and problem solving skills along with excellent written and verbal communication skills, Experience with administering and tuning applications/system monitoring and management tools (i.e., Remedy, Netcool, Nagios, Solarwinds, etc) is a plus, Manage relationship with outsourcing vendor ensuring service levels are met with various processes, Develop certified processes and scripts and keep updated at all times to ensure quality of service to customers, Responsible for Operations Support Team which includes various store tasks including ordering of POP and end user parts, Oversight of asset protection call center agents with outsourced vendor ensuring critical service levels is obtained, Service level targets are critical to the business due to sensitive nature and legal implications if procedures are not followed or acted on timely, Analyze trends to suggest process changes that reduce the need for our stores to open cases and allow them more time to concentrate on sales verses accounting issues, Monthly reports are published to all executives in the company, Participate in steering committee focused on store simplification, Manage Accounting Customer Service team of 30 responsible for call center and on line cases, Develop and implement training program for new employees, quality program for success metrics with case and call reviews for staff, Prepare reports to provide information on case quality, quantity, and root cause analysis, Directly manage a separate Escalation Team for urgent matters ensuring we meet our agreed service levels once items escalate, Handle urgent matters and solve complex issues and escalations, Case review of aged cases and offer support to resolve, This position interacts with all levels of management and across functions, It requires the manager to be a subject matter expert in all areas of accounting to be effective in this role, The knowledge when passed down into processes will obtain a higher percentage of first call/case work resolution which serves our customers faster than routing cases to various accounting units, It also reduces case load for various accounting units if we are capable of first call resolution, Education: 4 Year Degree or Equivalent Experience, Desk/Call Center certifications are a plus, Experience: 8-10, Customer Service, Accounting, ERP or CRM software, Proven track record with management of a large team, Customer service skills, especially the ability to handle difficult/tense phone calls professionally and courteously, Proficient with Microsoft Office products, call-tracking software, Prior experience in leading or supervising a team, Internal Posting Ends: November 4 - November 24, Improve customer service experience, create engaged customers & employees and facilitate organic growth, Take ownership of customers issues and follow problems through to resolution, Actively promote the Commercial & Residential Solutions Business Center Vision and set a clear mission; deploy strategies focused towards that mission, Organize and distribute the tasks, manage the resources, work to achieve the metrics, Keep accurate records and document customer service actions and meetings, Analyze statistics and compile accurate reports, Keep ahead of industry’s developments and apply best practices to areas of improvement, Contribute actively to create a common culture by promoting cohesion among all Supply Chain functional teams present in Cluj, 7+ years’ experience in Customer Service environment including supervisory experience is preferable, Fluent in spoken English/Cantonese/Putonghua, Comprehensive knowledge of compliance & security procedures, Analyzing operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients, Developing customer service department procedures. Mail us your resume & tell us your dream role. 8 pm) and a combination of open and close shifts the remainder of the week; and/or other hours necessitated by business need, as scheduled by the GM, Ability to develop a high performing team, Ability to create an environment of mutual respect, trust and accountability (TSI Environment), Will be responsible for managing several supplier and customer support queues including supplier account support, self service platform support and customer support for content delivery issues, Will be managing primarily email support queues and monitoring online forums, Will be responsible for all aspects of managing the support queues on a day to day basis including handling escalations, ensuring TAT and SLA are met, and ensuring CSAT scores are also trending in the right direction, Will be responsible for reporting on weekly and monthly status on key metrics for the support queues, Will be responsible for day to day people management including hiring, training, retention, motivation and overall improvement, Will have to set up queues in the standard Amazon Customer Support infrastructure and Remedy trouble ticket system, Will have to manage escalations and respond to customers or suppliers promptly when needed, Will have to define processes, improve process capabilities and drive six sigma and lean initiatives to streamline support operations, 5-7 years in an operational setup in the services, support or BPO/KPO space. - Choose from 15 Leading Templates. Prepare and deliver crisp status reports as required by individual customer. Monitor productivity of representatives and generates action plans to address issues. Also able to navigate the internet for online based data and tech support. Assist in maintaining bank requirements of constant dual operations regarding the embosser and card inventory, Staffing/Scheduling Ensure front end staffing meets the needs of the season - ads, special events, blackout periods, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, The Associate is regularly required to walk or stand, The Associate must regularly lift and/or move up to 18kg (40lbs. Provide oversight internally and externally when inventory is constrained and maintain shipping schedules that allow for full production while achieving financial objectives, Investigate and handle issues related to customer forecasts, orders and shipping schedules, Available to handle customer issues 7 days per week, 365 days per year, by company cell phone or email to field questions from customers, truck drivers, loading personnel, administrative and operations management, and other plant personnel, Aware of new DOT regulations through training to stay legal on shipping trucks and railcars, Maintain customer contract files to meet internal and external audit requirements, Work with Operations Management to manage the process of updating the plant’s production and terminal inventory, including inventory level thresholds, production, transfers, loading, and other shipping activity, Provide information on shipping statistics and maps to the accounting department and plant management for purposes of reporting, presentations, and decision-making, Lead or heavily involved with internal projects (including implementations) related to Oracle, Fuel Facs, Excel, or other software, Handle Oracle and software issues appropriately, either through question/answer conversations with users who are experiencing issues or communicating with corporate IT, Research possible software solutions to improve customer service and marketing information.

Pajero Sport 2021, Traxxas Slash 4x4 Axle Upgrade, Ff9 Friendly Nymph Location, Lake Ogemaw History, Pioneertown, Ca Map, Samai Plantain Chips Naturally Sweet 15 Oz, State Building Codes Online, Semi Aquatic Definition,